Governance
From the moment an issue is raised to the review that proves the fix worked: every step timestamped, owned and signed off by the NI/RI.
Record governance issues with regulation references (REG6, REG17, WELL_LED), severity, and responsible owner. Every entry is timestamped and immutable.
Structured response to each issue. Root-cause analysis, interim controls, time-bound actions. Requires NI/RI approval before it is active.
Close the loop properly. Review whether the remediation worked, record residual risk, and capture the NI/RI decision with formal sign-off.
Record what changed as a result of each issue — policy updates, process changes, staff briefings. Prevents the same failures recurring.
A formal handover process for NI/RI transitions — the outgoing role-holder signs off the governance state, the incoming role-holder reviews and accepts, and appointment history stays permanently queryable.
A versioned policy library with a controlled publish and archive workflow, plus staff acknowledgement tracking with a live completion-percentage rollup per policy.
Track personal allowance balances per person, with every deposit, withdrawal, and purchase reversible on delete without leaving the running balance wrong. Transactions over a configurable threshold, or too many in a short window, are flagged for review automatically.
Incidents are auto-classified from what's written — falls, medication errors, safeguarding concerns, injuries — and given a statutory notification deadline based on severity, with a matching escalation if it's missed.
CPD logs and mandatory training records for every role, with a compliance status per requirement and automatic reminders before renewal dates lapse.
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